Casino Industry Interviews: Dealers, Analysts and Executives

Sam Originally published Updated

Dealers · Analysts · Executives · Game protection

These long-form conversations preserve firsthand casino-industry knowledge that is difficult to reconstruct from generic gambling copy. Read them as attributed historical records: the speaker, interviewer and period matter.

Written and reviewed by Sam 20+ years publishing gambling education

Last reviewed August 2026

Archive scope 10 reviewed people and interviews

The preserved collection

Casino knowledge in the speaker’s own context

Use the subject labels to choose a conversation. Several pages are historical Q&As; Debi Nutton’s page is a sourced career record, and John Nelsen’s page documents a contributor relationship. Those formats are identified rather than blurred together.

Game protection

Steve Forte

Casino game protection, cheating controls and advantage play

A substantial historical discussion of casino controls, cheating, advantage play and the wider meaning of protecting a game.

Casino mathematics

Michael Shackleford

Independent analysis, simulations and house edge

The Wizard of Odds discusses mathematical analysis, simulations, new-game evaluation and the work behind independent casino information.

Management

Bill Zender

Casino operations and game protection

Questions from casino workers and industry participants about supervision, surveillance, procedures and operating efficiency.

Operations

Jim Kilby

US and international casino management

A two-part conversation about staffing, education, customer service and operating differences across jurisdictions.

Customer service

Bill Thompson

Gaming regulation, ethics and public trust

A historical interview spanning casino service, comps, self-exclusion, regulation and problem-gambling policy.

Casino evaluation

Michael Bare

Mystery shopping and management response

A practical discussion of anonymous evaluation, investigating shopper reports and using feedback as a control process.

Dealer training

Robert “Bobby” Jones

Dice dealing and professional instruction

A career archive focused on dealing, instruction, professional standards and training future craps dealers.

Dealer perspective

Vic Taucer

Dealing craps in Las Vegas

A dealer and author’s account of learning the work, controlling a game and explaining the realities of the job.

Career record

Debi Nutton

From dice dealer to casino-operations executive

A sourced career profile tracing a path from dealing dice to senior casino leadership and the Gaming Hall of Fame.

Contributor history

John Nelsen

A transparent CrapsPit contributor record

The verified boundary around a former contributor’s table-position account and CrapsPit’s later editorial work.

Who created the original material

Credits and provenance are part of the archive

The original CrapsPit archive note credits Las Vegas craps dealer Scott Cameron of DiceDealer.com with the interviews and credits Ian Sutton of GamingFloor.com with assistance on some international material. Sam recovered offline copies after DiceDealer.com was no longer available and republished them so the discussions would not disappear.

Editorial boundary: preserving an interview does not transfer the interviewer’s work or the speaker’s words to Sam. Every retained page identifies its source and archive status as clearly as the surviving record allows.

How to read historical casino interviews

What remains valuable

  • Firsthand explanations of dealing, management and game protection.
  • Attributable professional opinions readers can evaluate.
  • Historical operating practices and career paths.
  • Detailed answers that generic summaries usually flatten.

What requires caution

  • Job titles, properties and technologies can change.
  • Regulation and employment practices may be outdated.
  • Predictions and opinions belong to the speaker and period.
  • Game-protection material is preserved for history and prevention, not evasion.

Choose the conversation for your question

Follow the subject, not the job title

For why dealers use particular procedures, start with the Jones and Taucer accounts, then compare the current table-crew and etiquette guides. For how casinos respond to service failures, compare Thompson’s customer-service discussion with Bare’s description of documenting an experience. A management opinion and an eyewitness account answer different questions.

For probability and game evaluation, choose Shackleford’s mathematical discussion and reproduce the wager arithmetic in the current payout guides. For game protection, use Forte and Zender to understand the historical management perspective. None of these conversations verifies today’s casino offer, table limit or player eligibility. Those decisions require the current property rules and relevant regulator, even when the older professional explanation remains informative.

These pages remain because attributable experience is worth more than anonymous casino copy. Their age is disclosed, not hidden.

A reader’s route from the archive to a live table

Suppose an interview explains why supervisors oversee the layout. Read it for the speaker’s operational reasoning, then use the current crew guide to identify whom to ask when your wager is unclear. The number of staff visible at a particular table can differ; an old staffing example is not a promise of the same arrangement today.

If the immediate problem is a disputed roll or payout, use the dispute guide for records and the formal route, rather than relying on an interview’s broad policy opinion. If you are learning, start with one complete round before treating a detailed management conversation as betting instruction.

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