Michael Bare – Casino Customer Service

Click here for more interviews and about the persons who created them! Michael Bare President of Bare Associates International Inc BAI one of the world’s premier information gathering and evaluation firms that offer customer service evaluations (mystery shops), market research, compliance audits. For those of you that are new in the casino business here is a bit of tantalizing information …

Casino Customer Service – Professor Bill Thompson

Click here for more interviews and about the persons who created them! University of Nevada, Las Vegas professor Bill Thompson established himself as a casino expert the old-fashioned way: he worked at it. He’s an equal-opportunity critic for the industry, researching, teaching, commenting on and writing about it for nearly a quarter of a century. Sought after for industry opinions, …