Michael Bare on Casino Mystery Shopping: Archive Interview
Read the preserved Michael Bare interview on casino mystery shopping, service evaluation, management feedback and practical customer recovery.
-
-
Bill Thompson on Casino Customer Service: Archive Interview
This is a preserved long-form interview with William N. “Bill” Thompson about casino customer service, regulation, problem gambling, comps and public policy. The CrapsPit archive credits Scott Cameron as interviewer. CrapsPit’s stored page was published in 2014, while Thompson’s answers and examples reflect an earlier period. The substantive Q&A is retained in full. Archive boundary:…
