Sun Palace Casino meets or exceeds the online casino lover’s needs and expectations. We have found that Sun Palace offers one of the best Real Time Gaming (RTG) experiences available in the online casino industry (Lucky Red Casino is also awesome!).
The casino operates in Costa Rica, which might give a negative first impression, but after researching the company we found it to be quite legitimate and trustworthy. I believe it is one of the most reliable operations in the country and apart from that they have been online for over a decade!
Key features include:
- U.S. players are accepted.
- Safety and security are unsurpassed in the business.
- Above-average bonuses.
- A good choice of deposit options.
- Great customer service.
- Many games are offered.
- Games have good video and audio.
- Website is easy to navigate.
Sun Palace offers almost 150 games in a variety of formats with outstanding graphics and sound including Craps, Blackjack, Roulette, Baccarat, Three Card Poker, Holdem Poker, Classic Slots, Video Slots, Video Poker, Progressive Games, Keno, a few relatively unknown games that we found interesting, and more. The slot games have lots of fun features like bonus games, free spins, scatters, and wilds. Payouts for their progressive games can sometimes be enormous (six figures!) because they’re networked with other reputable RTG online casinos. Many games offer other smaller jackpots and some jackpots can be awarded at random regardless of what images appear on the slot reels when they stop spinning. Sun Palace allows you to preview games for free before downloading the free software.
Security is a top priority at Sun Palace. They manage banking transactions using a highly secure 128-bit SSL encryption (SSL stands for Secure Socket Layer). The encryption makes is extremely difficult for a third party to intercept the data and decipher it. As an added layer of security, their system has sophisticated firewalls to block outside intrusion.
Sun Palace has one of the best customer service systems we’ve dealt with in the online casino industry. The customer service team is a dedicated staff of professionals (not outsourced to outside contractors) who truly understand the casino’s operations and can answer your questions. Help is available 24/7 by means of phone, chat (instant message), or email, and they can provide help with downloading, installing the software, making deposits and withdrawals, and any other need. Each representative we dealt with during our research was friendly, courteous, and gave us a sense that they were genuinely eager to help answer questions. This was refreshing after a few bad experiences at other online casinos. Response times for email questions were generally quick. If you’ve ever had problems making a deposit or withdrawal, you know how important a knowledgeable, patient, and courteous customer service staff is!
Part of Sun Palace Casino’s success is that they accept U.S. players and offer suitable banking options to accommodate them. Banking for U.S. players is not as fast as it is for non-U.S. players. Sun Palace’s policy states that withdrawals for U.S. players can take between one and two weeks. Non-U.S. players can get their money using the e-wallet option is as little as two days. We like the fact that Sun Palace doesn’t apply the same U.S. banking timeframes to non-U.S. players (non-U.S. players can generally get their money much quicker than U.S players because there are a lot less banking restrictions for non-U.S. players).
Sun Palace accepts deposits in any currency but they track player accounts in U.S. dollars. If you make a deposit in anything other than U.S. dollars, they will convert it to U.S. dollars using the then current exchange rate. Methods of depositing for U.S. and non-U.S. players include:
- Credit Cards
- Prepaid Reloadable Cards and Gift Cards (this is a “preferred method”)
- Money Order (this is a “preferred method”).
Additional methods for depositing for non-U.S. players include (these methods are not available to U.S. players):
- Click and Buy
- Neteller (this is a “preferred” method)
- Instadebit (this is a “preferred” method) (this method is not available to Canadian and Turkish players).
It’s important to remember that you must add the following to your email lists so you are assured of receiving important emails about your account and your payouts:
All email correspondence from Sun Palace will be from these addresses to your email address that you provide when you sign up for an account.
When cashing out, they may request documentation to verify your identification and credit card. Payouts over $5,000 are paid using installments of not more than $5,000 per week. For example, if you win $21,000 and want to cash out, they’ll pay you $5,000 each week for four weeks, and then $1,000 on the fifth week. Payouts are in U.S. dollars. The withdrawal methods are:
- Neteller (this is used where available)
- ACH (this is for U.S. players only)
- Certified money orders (except the U.S.)
- Checks by regular mail or courier.
The withdrawal rates per week are as follows:
- “Regular” player = $1,000 weekly maximum
- “Silver” player = $1,500 weekly maximum
- “Gold” player = $3,000 weekly maximum
- “Platinum” and “Diamond” players = $5,000 weekly maximum.
Be aware that if you make a withdrawal request without meeting the wager requirement of at least five time (5x) the amount of your deposit, they will charge you a processing fee based on the requirements of the deposit method that you used. Make sure you read the terms and conditions so you fully understand their policy regarding deposits and withdrawals.
We were truly impressed with Sun Palace’s overall operation, particularly their cashable casino bonus, their extensive game selection, and their great customer service. Our entire experience was easy without any hiccups, from downloading the software to signing up, making a deposit, and making a withdrawal. Because of our trouble-free experience, and the fact that they accept U.S. players, we rate Sun Palace Casino 9.5 out of 10, which means it is in our top 10 of all online casinos. Click to Visit http://www.sunpalacecasino.eu or alternatively, you can read the review of Lucky Red Casino which is also an awesome RTG Casino.