casino instructed staff to give customer $5,000 and not document the deal

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golden-gate-casino-las-vegasI saw an interesting news story recently.  I don’t know how true it may be, but it caught my eye so I thought I’d share it with you.  According to the news story, a complaint was filed by the Nevada Gaming Control Board against a well-known Downtown Las Vegas casino.  (Note: Names are withheld to protect the Crapspit.  Also, all information in this article is based on the content of the news story.)  The complaint alleges that a casino owner instructed staff to give a mystery customer $5,000 and not document the deal in its accounting system.  According to the news story, the casino doesn’t deny the allegation but it does claim that the incident was a simple mistake in the record-keeping process.  One of the casino’s major owners allegedly indicated that he didn’t know the customer failed to sign a $5,000 credit marker at the craps table.  In the same complaint, a sister casino is alleged to have given $25,000 in credit to a different customer with no credit check, even though a credit check is required by state rules.  The same casino owner allegedly indicated that the unidentified international customer did, indeed, have a $25,000 credit account, but casino personnel didn’t complete the proper paperwork when doing the credit check.  The owner allegedly insists that both mistakes were honest.

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According to the news story and the complaint, here’s how the $5,000 incident purportedly went down.  The casino owner met an anonymous guy at one of the casino’s bars, and then told one of the casino hosts to provide the mystery guy with $5,000, but to do it without a documented paper record.  The casino host then conveyed the order to one of the shift managers.  The shift manager then told a boxman at one of the craps tables to provide chips worth $5,000 to the mystery guy.  The boxman followed casino procedures and declined to provide the $5,000 because the mystery guy didn’t have a credit account for markers and he didn’t have any documented history of his table play.  (Kudos to the boxman for strictly adhering to established casino processes and procedures.)  Since the boxman stuck to his guns and rejected the order to provide the chips, the shift manager allegedly told the boxman to leave the craps table and go to one of the wheel tables and close it.  Once closed to other patrons, the shift manager took control of the wheel table.

Apparently, at this point, the boxman walked away, leaving the shift manager and a dealer at the wheel table with the owner and the mystery guy.  The shift manager allegedly counted out chips worth $5,000 and then pushed them to the dealer.  The dealer then pushed them to the mystery guy, who picked them up.  The mystery guy and owner then left the table, according to the news story and complaint.  The boxman later came back to the wheel table and observed that there was no paper record of the transaction (i.e., there wasn’t a marker).  It was later observed that no account for credit had been established either, according to the news story and complaint.  The complaint indicates an investigation verified that a documented record was not created.  Another report indicated a $5,254 casino loss occurred at that table one day prior to when the marker for $5,000 was purportedly issued.  The news story and complaint also indicate that 14 days after the deal, $5,000 from the same mystery guy was received by the casino without any documented record.  The owner will have an opportunity to dispute the complaint.

It’s interesting how a Las Vegas casino could allow itself to get into such a position with the state Gaming Control Board.  Obviously, we at the Crapspit know nothing about the mystery customer (i.e., who he is or his relationship with the casino, or more specifically, with that particular owner).  Why would a major Downtown Las Vegas casino risk to any degree its gaming license and reputation for a measly few thousand dollars?  Interesting.  We’ll be watching for follow-up news stories to see how it all shakes out.

DISCLAIMER
All information in this article is based on the content of the news story.  The Crapspit cannot and does not verify the truth or accuracy to any degree of the information contained in this article.  Therefore, names of the persons and casinos mentioned in this article are omitted.